Payment Terms and Conditions

It is of utmost importance to Flylink Aviation College (FAC) that all of its students both understand and voluntarily accept at least one of the few offered payment terms and conditions. We understand individual needs will vary whilst situations will change from time to time. Please do not hesitate to contact us when you require extra support and/or consideration in regards to payment terms and conditions.

Full-Time Diploma of Aviation Students

Please refer to FAC Student Handbook Section 3.0. If you require a copy, please contact a Support Officer via contact@flylinkaviation.qld.edu.au.

All other students

For students who are not enrolled full-time at FAC and on either of its Diploma of Aviation courses, three payment options are offered:

Pre-paid (payment plan);
Weekly Invoice; or
On The Spot.

Pre-paid (payment plan)

With the Pre-paid (payment plan) option, agreed with fee(s); validity; inclusions; payment timeline(s); and census date(s), will be clearly listed on the first invoice issued to the student. With such option: 1. FAC agrees it will charge and invoice the student as per the details on the first invoice, otherwise as revised and agreed by both parties 2. The student will make payment(s) to FAC as per the details on the first invoice, otherwise as revised and agreed by both parties; 3. A Late Fee of AUD$250.00 (ex GST) per week is financially liable by the student shall they fail to make payment(s) as per the details on the first invoice, otherwise as revised and agreed by both parties.

Termination and Refund

Reasons a student may want to terminate their studies and apply for a refund via this option include (but may not be limited to):

Compelling and Compassionate; or
Other reasons.

For the definition of Compelling and Compassionate, please refer to Appendix A of this document. Any reason(s) that do not fall under Compelling and Compassionate as described in Appendix A will be considered as “other reasons” by FAC. the following applies in relation to refund via this option:

Before the Census date(s) as listed within the first invoice: Funds that have not been utilised will be refunded
After the Census date(s) as listed within the first invoice: No refund available

If a student of this option would like to apply for a refund, they should email a Support Officer (contact@flylinkaviation.qld.edu.au) and request for a Refund Application Form.

Weekly Invoice

With the Weekly Invoice option, students will receive an invoice each Monday of the week, invoicing them for all chargeable services they had acquired through FAC for the Monday to Sunday before. This invoice will have a due date of Thursday (three days after the invoice was issued) and is required to be settled by Close of Business (COB). If the invoice is not settled by the date and time required, a late fee of AUD$50.00 (ex GST) per week is financially liable to the student.

Example: Joe acquired 1.0 hour of Dual flying and 1.0 hour of Briefing time between the week of the 18th of October 2021 (Monday) to the 24th of October 2021 (Sunday). On the 25th of October 2021 (Monday), Joe will be invoiced for these services and this invoice is required to be settled by COB 28th of October 2021 (Thursday). Note: rates service(s) are charged with this option is based on FAC’s Rate Sheet –a copy can be obtained by requesting via a Support Officer (contact@flylinkaviation.qld.edu.au).

Refund

Once payment is made, unless it can be demonstrated that an error was made by FAC and that an incorrect amount was invoiced, no refund mechanism and/or process is available for this option. So shall you voluntarily elect to utilise this option, please ensure invoices are checked thoroughly before processing payments.

On The Spot

With the On The Spot option, a staff of FAC will generate an invoice, invoicing the student for all chargeable services they had acquired through FAC for the day. The student will need to pick up and check the invoice on the spot (after all training activities have been completed and before the student depart from FAC for the day) and make payment with the FAC Staff immediately. Note: rates service(s) are charged with this option is based on FAC’s Rate Sheet –a copy can be obtained by requesting via a Support Officer (contact@flylinkaviation.qld.edu.au).

Refund

Lesson cancellation

We understand that sometimes unexpected schedule changes may occur in a short period of time. The learning progress of each and every student is equally important to us, so your advance notice to cancel a lesson will for sure allow others to take advantage of the training slots made available by you. Where possible, we ask you to please notify your Flight Instructor or our admin staff as soon as possible via phone, text, or email, if you are foreseeing the need to cancel your scheduled lesson. Where cancellation is necessary, we respectfully request for the cancellation and/or re-arrangement to be made 48 hours prior to the scheduled time. Cancellation and/or re-arrangement made 48 hours prior to the scheduled time will be free of charge. A cancellation fee for a lesson cancelled within 48 hours prior to the scheduled time will be applied unless the cancellation falls into one of the following descriptions:

Medically unfit (a medical certificate may be required);
Personal critical/urgent matter acknowledged and agreed by Flight Instructor; and/or
Environment and/or condition(s) are such that the Flight Instructor agrees it is not suitable for the lesson to be continued/executed

Where a cancellation fee is applicable, the amount for the cancellation fee is determined by: Tutorial/Brief session 50% of the scheduled duration at the hourly briefing rate. Simulator session 50% of scheduled duration at the hourly simulator rate, dual or solo as appropriate.

Airborne Training Area session Dual: 1-hour duration at the hourly Dual Rate for that particular type of aircraft. Solo: 1-hour duration at the hourly Solo Rate for that particular type of aircraft. Airborne Navigation/Cross-country session Dual: 50% of the duration at the hourly Dual Rate for that particular type of aircraft. Solo: 50% of the duration at the hourly Solo Rate for that particular type of aircraft.

Appendix A

Compelling and Compassionate

Compelling and Compassionate circumstances are circumstances that are generally beyond the control of a student yet, have an impact on the student’s ability to study. Some examples of Compassionate and Compelling Circumstances include (but are not limited to):

Medical illness or injury of a student where the student’s CASA Flight Crew Class I Medical Certificate is suspended and/or cancelled by CASA; or
Serious medical illness and/or injury to the student’s immediate family member requiring hospitalisation; or
The sudden death of an immediate family member of the student.

Some examples not considered Compassionate and Compelling circumstances (include but are not limited to):

A desire to change course provider due to lower fees, different aircraft types and/or to be with friends; or
A Student Visa being suspended or cancelled as a result of a breach; or
The course was not what the student imagined it is; or
Minor illnesses or homesickness; or
Difficulties in adjusting to living in Australia or academic life; or
Failure to understand or seek clarification of key dates or withdrawal procedures; or
Financial incapability; or
Matters unrelated to studying at FAC; or
Work commitments.